Refund policy

Return & Refund Policy

Last Updated: July 9, 2026

Thank you for shopping with The Beauty Secerts.

Please read our Return & Refund Policy carefully before placing an order.

No Returns

All sales are final.

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect product selection by the customer

  • Products that have been opened, used, or damaged after delivery

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 24 hours of receiving your order.

To help us review your request, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and its packaging

You can contact us at:

Email: thebeautysecerts@gmail.com

Phone: +971 54 277 5181

Refunds

Refunds are only considered if:

  • You receive a damaged or defective product.

  • You receive the wrong item.

  • A refund is required under applicable UAE consumer protection laws.

If your request is approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders are processed promptly. Once an order has been confirmed or shipped, it cannot be cancelled.

If you need to request a cancellation, please contact us as soon as possible. We cannot guarantee that cancellation requests can be accommodated after processing has begun.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on beauty, skincare, cosmetic, personal care, or other hygiene-related products once they have been delivered, unless they are damaged, defective, or supplied incorrectly.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Business Name: The Beauty Secerts

Website: https://thebeautysecrets.co/

Email: thebeautysecerts@gmail.com

Phone: +971 54 277 5181

Business Address: Abu Dhabi, United Arab Emirates